You have the right to return or exchange any items within 30 days after you’ve received them without further explanation. After requesting a return or exchange you have another 14 days to return the item(s). The purchase amount of any returned item(s) will be refunded to you including the shipping costs. Only the shipping costs for the return shipment from your address to our webshop are for you to pay.
When you use your right of withdrawal, the item with all of its supplied accessories and – when reasonably possible – in the original state and packaging will be returned to us. In order to make use of this right you can contact us through the contact form. We will refund any costs we owe you within 14 days after receiving your return request provided that we have received the returned item(s) in good condition.
At DutchGrowTech we do our utmost best to package each item with as much care as possible. Unfortunately in a rare occasion an item ends up being damaged anyway. In this case always and immediately contact us.
When you return an item it will be processed within 10 business days. In order to process your return as quickly as possible it is important to supply a written instruction regarding your return within the return shipment’s packaging (for example whether you’d like to exchange the item(s) or not).
You will receive the refund, including the shipping costs from our webshop to your address, as soon as possible and no later than 14 days provided that we have received the returned item(s) in good condition. This 14-day period starts from the moment you return items or indicate that you’d like to return items.
If an item has been used, opened or damaged, additional costs will be charged.
If you have any questions, please feel free to contact us.